Privacy Policy

Introduction

xe66 ("we", "us", or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains how we collect, use, store, and disclose information when you access xe66 at https://xe66.bio or use any of our associated services.

By registering an account or continuing to use the xe66 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, please discontinue use of our services immediately. This policy applies to all users accessing xe66 from Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

To provide a safe, fair, and regulated online gambling experience to players in Bangladesh, xe66 collects certain categories of personal information. We collect only what is necessary for the purposes described in this policy.

Account & Identity Information

• Full name, date of birth, and nationality (required for age verification — players must be 21 or older)
• Email address and mobile phone number used to create and manage your xe66 account
• Username and encrypted password credentials
• National ID, passport number, or other government-issued document for KYC verification where required
• Residential address, including city, district, and postal code within Bangladesh

Usage & Technical Information

• IP address, device type, operating system, and browser information collected automatically when you access xe66
• Pages visited, games played, session duration, bet history, and transaction records on the platform
• Communication records including support chat transcripts and emails sent to our support team

How We Use Your Information

xe66 uses the information we collect for specific, lawful purposes only. We do not engage in any processing that is incompatible with the purposes described below.

• To create and manage your xe66 account, verify your identity and age (21+), and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• To deliver the games, live casino, crash games, slots, and cricket betting services you have requested
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on our platform
• To send you account notifications, promotional offers (where you have opted in), and responsible gaming reminders
• To improve platform performance, fix technical issues, and enhance the overall user experience for Bangladeshi players
• To comply with applicable legal obligations, regulatory requirements, and respond to lawful requests from competent authorities

Payment Data & Mobile Wallet Processing

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a linked bank account (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), xe66 processes the transaction reference data necessary to complete and verify your payment. We do not store your full mobile banking PIN, OTP, or card CVV codes on our servers.

Payment processing is handled in collaboration with licensed payment service providers. These providers operate under their own privacy policies and security standards. xe66 retains only the transaction amount, timestamp, reference number, and partial wallet identifier required for financial record-keeping, dispute resolution, and audit purposes.

Sharing of Information

xe66 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data in the following limited and specific circumstances:

• Service providers and technical partners who assist in operating the platform, processing payments, or providing fraud prevention — all bound by strict confidentiality agreements
• Law enforcement or regulatory authorities when we are legally required to do so under applicable law or by a court order
• In the event of a business transfer, merger, or acquisition — in which case successor entities would be bound by this Privacy Policy
• With your explicit prior consent for any purpose not listed in this policy

In all cases, we limit the data shared to the minimum necessary and require all recipients to maintain appropriate security and confidentiality standards.

Data Retention

xe66 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable legal, regulatory, financial, and audit obligations. Account data is typically retained for a minimum of five years following account closure to fulfil anti-money laundering and record-keeping requirements.

When we no longer have a lawful basis to retain your data, we will securely delete or anonymize it. If you wish to request deletion of your data, please contact us at [email protected]. Note that certain data may be retained longer if required by law or where it is necessary to resolve a dispute or enforce our agreements.

Cookies & Tracking Technologies

xe66 uses cookies and similar tracking technologies to enable essential site functionality, remember your preferences, and analyze platform usage. Cookies do not contain your password or payment credentials.

Types of Cookies We Use

• Essential cookies — required for login sessions, security tokens, and basic platform operations
• Functional cookies — store your language and display preferences to personalize your xe66 experience
• Analytics cookies — collect anonymized usage data to help us understand how players navigate the platform and improve its features

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain features of the xe66 platform. By continuing to use xe66, you consent to our use of cookies as described above.

Your Data Rights

As a registered xe66 player, you have specific rights regarding the personal data we hold about you. You may exercise any of the following rights at any time by contacting our support team:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of any inaccurate or incomplete data we hold
• Right to Erasure — request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing — request that we limit the use of your data in certain circumstances
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days. There is no fee for making a reasonable data subject request.

Security Measures

xe66 employs a combination of technical, administrative, and physical security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits and vulnerability assessments.

While we implement rigorous safeguards, no data transmission over the internet or electronic storage method is entirely free from risk. We encourage you to keep your xe66 account password confidential, use a strong and unique password, and contact us immediately if you suspect any unauthorized access to your account.

Age Restriction & Minor Protection

xe66 strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. As part of our registration and KYC process, we verify the age and identity of all players. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on xe66, please contact us immediately at [email protected]. This policy applies to all players accessing xe66 from Bangladesh.

Third-Party Links & External Services

The xe66 platform may include references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own privacy policies and data practices, which are independent of xe66. Once you leave the xe66 platform or interact directly with a third-party service, xe66 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party service you use in connection with our platform.

Changes to This Privacy Policy

xe66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or operational requirements. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify registered players via the email address or phone number associated with their account.

Your continued use of the xe66 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. This policy was last updated on January 1, 2026.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data xe66 holds about you, our support team is available to assist you.

You can reach us at: [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and endeavors to respond to all data-related inquiries within 5 business days.